How to Manage Your Subscription

Unless provided access by the site Admin, you may not be able to renew your Pelican Subscription.

Tip: Your "Subscription level" determines how many Admins and Users can be added to your Pelican Web-App.

To locate your Subscription status, select Admin > Site Settings > Subscription: "Level".

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What does a ‘Your Current Subscription Expired’ mean?

This notification identifies your Pelican Web-App has been or is going to be brought to the Basic Subscription level. It tells you the date your Standard Subscription expires or expired and by clicking the notification it brings you to your subscription management page.

Click here to learn about Choosing a Subscription Level.

I never paid for Standard Subscription, so how can it expire?

The first year of your Pelican solution comes with the Standard Subscription included. After the first year, if you want features of the Standard Subscription then you will want to pay the subscription cost; otherwise, your Pelican Web-App will continue to function under the Basic Subscription level.

Do I need to renew my Pelican Subscription?

It is not required, but renewing your subscription to the Standard Subscription level is valuable if you want the features this subscription level offers.

Your Pelican Web-App will operate under the Basic Subscription level indefinitely, which provides you with all the prominent features you expect out of the Pelican Web-App.

Your Pelican device’s are not affected by subscription levels. They will always operate using their internal advanced logic and be upgraded to the newest firmware at zero cost for the life of the product.

How do I renew my Pelican Subscription?

To renew your subscription, you will want to log into your Pelican Web-App and select Alarm Notifications at the top of your screen. Select the notification that states, “Your current subscription level Standard expires on (Month) (Day), (Year).” Or, you can navigate to this page by navigating to Admin > Site Settings > Subscription > Renew Subscription.

To renew your subscription follow the steps below:

  1. Under Renew Subscription type in how many years you want to prepay your subscription for.
  2. A new Amount to be Added to the Site will be updated showing the total cost for the Standard subscription for the number of years selected. Review the Pelican Subscription Management to verify the number of Thermostats Installed, Annual Rate per Thermostat, and the Remaining Balance.

  3. Select Check Out to pay the Amount to be Added to the Site.

  4. Enter credit card information, i.e., Card Holder Name, Card Number, CVC, and Expiration (MM/YYYY).

  5. Confirm credit card information is correct, select Submit.

Upon completion of the transaction, subscription credits and a subscription balance will be displayed on the Subscription page of your Pelican Web-App.

Note: Pelican uses Stripe (www.stripe.com) for processing online payments. For security reasons, neither Pelican nor stripe store credit card information. If you have any questions or need any assistance please contact Pelican Technical Support.